Answers to the questions we hear most about Contactless Access: touchless, accessible doors, elevators and transit buttons from a phone, with the free CA Secure app.
For the people using it
What is Contactless Access?
Contactless Access lets people open accessible doors, call elevators and press transit buttons from their phone. A small device connects to each button, and the free CA Secure app shows the nearby doors and elevators as large, clear buttons. The buttons still work by hand, for everyone.
Is the app free? Do I need an account?
CA Secure is free for iPhone and Android, with no account, no ads and no tracking. More about CA Secure.
How do I use it?
- Tap: call the elevator, choose a floor, or open a door.
- Speak: say “OK CA”, then the floor, door or PATH.
- Arrive: with Auto Doors and PATHs, doors open and elevators are called as you arrive.
Who is it for?
Anyone who needs more accessibility or can’t easily reach a button, including people with limited hand or arm movement or strength and people with low vision, and anyone with their hands full or who prefers not to touch.
Does it work with VoiceOver, TalkBack and large text?
Yes. CA Secure is built to WCAG 2.1 Level AA, works with VoiceOver and TalkBack, follows your phone’s text size up to 200%, has high contrast and works sideways with the phone in a holder. It’s in English, French and Spanish.
What is a PATH?
A PATH opens a series of doors and elevators in order, from the entrance to your apartment or office, with one tap. Start one from the app, a home-screen widget or your voice, or let it run as you arrive.
Does it need Wi-Fi or internet?
The phone talks to each device over Bluetooth, right at the door or elevator, so the devices need no Wi-Fi or network connection. Secure doors work at the door even without internet once your access has been added.
What information does CA Secure collect?
For accessible doors, elevators and transit, none. Information is only collected for optional secure doors and optional app logging. CA Secure privacy policy.
For building owners and managers
Do we have to replace our elevators or door openers?
No. Each device connects to a button, and the button keeps working as normal. Contactless Access fits an upgrade, a modernization or a new installation.
Which buttons can it work with?
- Elevator cars: floor buttons, door open and close, the emergency phone and the alarm
- Elevator halls: the up and down call buttons on each floor
- Accessible doors: from the building entrance to the washroom
- Transit: buttons such as Next Stop
- Crosswalks
- Anything else with a button
It suits residential, commercial, office, government, hospital and university buildings and transit stations. See the devices.
Can some doors or floors be for approved people only?
Yes. Secure doors and elevators open only for the people you approve. You give, limit and withdraw access from the web admin, with fingerprint or Face ID for the doors and floors that need it, and every press is logged. How security works.
Will people see our building’s name?
Yes. Location-based branding is available: people see your building’s logo in CA Secure when they arrive, and can get your building’s PATHs.
Is it certified?
Yes: certified to CSA B44.1/ASME A17.5, and to FCC and ICES. The certificates are on the Documentation page.
How do we get started, and what does it cost?
Every building is different, so tell us about your doors, elevators and transit and we’ll suggest what fits. Send us a message or call 1-844-301-9739.
For elevator and door companies
Who installs the devices?
A qualified elevator or door technician. Each device is mounted near its button and wired to it, then set up and tested on site with the CA Utility app. For installers.
What power does a device need?
5 to 36 VDC / 24 VAC covers most installations, and other voltages are available. Wiring and mounting are in the user guide and installation manual.
How do we know each device works?
Every device is tested in production and tracked to the car, floor or door it’s installed on, then tested again on site with CA Utility.
Still have a question?
We’re happy to help with doors, elevators, transit or the app.